bg252 Privacy Policy

1. Introduction

bg252 (hereinafter referred to as "we", "our", or "the Platform") is a secure and reliable online betting and gaming platform operated for users in Bangladesh. We place the highest importance on the privacy of our users.

This Privacy Policy ("Policy") explains how bg252 collects your personal information, the purposes for which that information is used, how long it is retained, and what steps are taken to protect your information. This Policy applies to our website, mobile interface, and all services provided by bg252.

Please read this Policy carefully before using any bg252 service. By registering on or continuing to use the Platform, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please stop using our services and contact our support team.

2. What Information We Collect

bg252 collects the following types of information to operate its services smoothly and provide you with the best experience.

2.1 Registration & Identity Information

When creating an account, we collect:

• Full name
• Email address
• Mobile number
• Date of birth (for age verification — to confirm 21+ age)
• Username and password (stored in encrypted form)

2.2 Financial Information

We collect payment-related information to facilitate deposits and withdrawals; however, complete bank or mobile banking details are not stored on our servers — they are processed directly through secure payment gateways. Supported payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.

2.3 Technical & Device Information

• IP address
• Browser type and version
• Operating system
• Device type (mobile, desktop, etc.)
• Session duration and login time

2.4 Behavioural Usage Information

• Which games were played and for how long
• Betting and transaction history
• Promotional offer usage information
• Click and navigation patterns across different sections of the site

2.5 Voluntarily Provided Information

When you contact our customer support team, the information you provide — such as message content, complaint details, or request descriptions — is also retained by us.

3. Purpose of Using Information

bg252 uses your information for the following lawful purposes:

3.1 Account & Service Management

• Account creation and verification
• Processing deposits, withdrawals, and transactions
• Managing bonuses and promotions
• VIP programme and reward distribution

3.2 Security & Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Monitoring suspicious financial transactions
• Conducting regulatory verification processes to prevent money laundering
• Detecting the creation of multiple accounts

3.3 Ensuring Responsible Gaming

bg252 firmly believes in responsible gaming. By analysing your gaming behaviour data, we can identify risky patterns and take supportive action where necessary.

3.4 Customer Support

We use your account and transaction information to provide accurate and timely responses to your requests, complaints, and questions.

3.5 Service Improvement

• Personalising the experience according to user preferences
• Improving site performance and design
• Planning the addition of new games and features

3.6 Communication & Notifications

We may contact you by email to inform you about new promotions, policy changes, or system updates. You may request to stop receiving notifications at any time.

4. Data Storage & Protection

4.1 Security Measures

bg252 uses industry-standard security technology to protect your personal and financial information:

• SSL/TLS Encryption: All data transmissions are protected by SSL encryption.
• Password Hashing: Passwords are stored using industry-standard hashing algorithms.
• Firewall & Anti-DDoS Protection: Multiple layers of security are active at the server level.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Restricted Access: Only authorised staff can access information on a need-to-know basis.

4.2 Retention Period

We retain your information for as long as your account is active and for as long as required to meet legal obligations. After an account is closed, transaction information may be kept for a defined period in accordance with applicable regulations.

5. Cookies & Tracking Technologies

5.1 What Are Cookies

Cookies are small text files stored in your browser or on your device. bg252 uses various types of cookies to operate its services.

5.2 Types of Cookies We Use

• Essential Cookies: To maintain login status and ensure basic site functionality.
• Functional Cookies: To remember your language preferences and site settings.
• Analytics Cookies: To analyse site usage patterns and improve our services.
• Security Cookies: To detect and prevent fraud.

5.3 Cookie Control

You have the option to accept or reject cookies by changing your browser settings. However, disabling essential cookies may affect some site functionality.

6. Sharing Information with Third Parties

bg252 does not sell, rent, or disclose your personal information to any other party for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Service providers contracted with us for payment processing, identity verification, and technical infrastructure management are given access only to the information necessary for their designated tasks. They are obligated to comply with our privacy standards.

6.2 Legal Obligations

We may provide information to authorities in order to fulfil legal obligations when required by court orders, lawful requests from law enforcement agencies, or legal proceedings.

6.3 Fraud Prevention

In cases of serious fraud and to protect users' interests, specific information may be shared with relevant agencies.

6.4 Business Changes

In the event of a full or partial business restructuring, merger, or acquisition of bg252, the relevant party may gain access to your information subject to an obligation to comply with the terms of this Policy.

7. Your Rights

As a bg252 user, you have the following rights over your own information:

7.1 Right to Access Information

You may request to know what information we hold about you. We will provide that information within a reasonable time.

7.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request a correction. This can be done through account settings or via the support team.

7.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, some information may be required to be retained for a specified period for legal, regulatory, or security reasons.

7.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be restricted, though this may limit some services.

7.5 Opting Out of Marketing Communications

If you no longer wish to receive our promotional emails or notifications, you may unsubscribe at any time. However, transaction and security-related notifications cannot be turned off.

To exercise these rights, please contact our support team. We will review your request and take appropriate action.

8. Children's Privacy

bg252 is an adults-only platform. Our services are intended solely for those aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21.

An age verification process is followed at the time of registration. If we become aware that a minor has created an account on our platform, that account will be immediately closed and the associated information will be securely deleted.

If you learn that a minor is using our platform, please contact us immediately at [email protected].

9. Changes to This Policy

bg252 may update this Privacy Policy as needed. When changes are made, we will:

• Publish the updated policy on this page
• We will send a notification to the registered email for major changes
• We will display a clear notice on the site

If you continue using the platform after the changes, you will be considered to have agreed to the updated policy. Therefore, you should review this page regularly.

If you do not agree with the new policy, you may request to close your account. In that case, please settle any funds and pending transactions beforehand.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact the bg252 privacy team:

We take all privacy-related requests seriously and try to respond as quickly as possible. Ensuring the security of your information is our commitment.